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We want you to love every gift. Here's how returns, replacements and refunds work.
Last updated: January 2026
If your hamper arrives damaged, or you receive the wrong item, let us know within 48 hours of delivery. Please share a photo of the product and packaging so we can resolve it quickly with a replacement or refund.
For hygiene and safety reasons, perishable goods (such as chocolates, food and fresh flowers) and personalised or custom-built hampers cannot be returned unless they arrive damaged or defective.
Once a return or refund is approved, refunds are processed to your original payment method within 5-7 business days. Cash-on-delivery orders are refunded via bank transfer or store credit.
Questions about a return? Head to our Contact Us page and we'll be happy to help.